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Gesprächsführung am Telefon


  • May I ask who is calling, please?
  • This is Betty Newton speaking.
  • Could I speak to Tim Smith, please?
  • Speaking.
  • Is that Tom Winter?
  • Who would you like to speak to?
  • Where are you calling from?


  • I'm putting you through to Mr Brown.
  • Hang on, please. Please hold the line.
  • I'll put you through to his / her extension.
  • I'm afraid he / she is not in.
  • I'm afraid he / she is tied up at the moment.
  • I'm sorry, the line is busy.
  • Could you ask him / her to call me back?
  • Would you like to leave a message?
  • Will he / she be in tomorrow?
  • When will he / she be back?
  • Could you call again later?
  • Can he / she call you back?
  • Could you give him / her a message?


  • Hello? I can hardly hear you.
  • The line is pretty bad. Please speak up a bit.
  • Would you speak more slowly, please?
  • I'm sorry, I didn't get that.
  • Would you repeat it, please?
  • I'm afraid I didn't catch your name.
  • Could you spell your name, please?


  • It was nice talking to you.
  • Looking forward to hearing from you soon.
  • Looking forward to talking to you again.
  • Looking forward to seeing you at the fair next week.
  • Have a nice day.
  • Take care. Goodbye.
  • Please give my regards to Paul.
  • Please say hello to Paul for me.
  • Goodbye and thank you for calling.